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Numerous Thai Hospitals Have Earned Prestigious JCI Accreditation

And the first to meet Joint Commission International standards in the whole of Asia was Bangkok’s celebrated Bumrungrad International Hospital, meaning it was the first Asian facility to pass muster in over 350 international standards on their rigorous checklist.

Privacy Policy


Travertures Company Limited, trading as myMEDholiday.com (same as "we" or “our” or “us”), respects and protects your right to privacy in relation to your use of this website. We have adopted the following policies to safeguard your personal information and to protect its confidentiality. We encourage you to read this Privacy Policy carefully before using myMEDholiday.com. If you do not read or if you disagree with any aspect of the Privacy Policy, you should not use this website. Your use of the website signifies your agreement to be bound by the terms of this Privacy Policy.

1. Data Collection and Use of Information

1.1 Consumer (Registered and Non-Registered Users)
You can access and use our website without registering or disclosing your personal data. Some aspects of our site are available to registered members only. As our Terms of Use require, you must provide us with the required registration information, which has to be complete, accurate and up to date, in order to access the “members only” features and content on our website.

If you do not register as a member, then the information we collect from you is limited. We log your IP address to help diagnose problems with our server, administer our website and track usage statistics. Moreover, if you visited myMEDholiday.com by clicking on a link or advertisement from another website, we also log that information. This helps us to maximize our internet exposure and to better understand the interests of our users. All of this information is collected and used only in the aggregate as website usage and overall visitor reports, but not in reports about individual visitors.

If you want to use or access some of the “members only” features and content, such as a Request for Information (RFI) or a Request for Quotation (RFQ) from a healthcare or medical tourism-related provider listed on myMEDholiday.com, you are required to register as a member and to provide certain personal and non-personal information to us. Such information will include, but not be limited to, details such as your name, gender, address, country, age, contact details (including email address and telephone number) and relevant medical information. If you wish to use this service to contact specific healthcare and medical tourism-related providers of your choice, then you acknowledge that we may provide the information that you have sent through myMEDholiday.com including any personal and non-personal information to those healthcare and medical tourism-related providers and you explicitly consent to such disclosures.

A cookie file is a small amount of data sent from a website and stored in a user's web browser while a user is browsing a website. When the user browses the same website in the future, the data stored in the cookie can be retrieved by the website to notify the website of the user's previous activity. We may store all or some of your information in a cookie file on your hard drive, so that our system will recognize you each time you visit our website. In that way, we can save your preferences from visit to visit and present you with a customized website and content, without requiring you to log into myMEDholiday.com every time you visit. To improve our services and enhance personalization, we may periodically obtain information about you from other independent third party sources and add it to your website registration information. Additionally, our authorized personnel may update your registration information to accurately reflect any new information included in communications received from you.

We use any personal information you provide us to identify you as a prospective patient, to process your request for medical services and/or medical offers and packages, to deliver relevant information about you to healthcare providers and to facilitate consultations with healthcare and medical tourism-related providers.  We may also use your contact details, phone number and email address to contact you from time to time to update you as to progress in relation to your consultation with a healthcare provider and other matters concerning the services we provide.  Your use of the website signifies your consent to us contacting you in this regard.  

1.2. Healthcare and Medical Tourism-Related Providers 
If you are a healthcare provider (or a representative of a healthcare provider) who wishes to get published on myMEDholiday.com, you will be asked to submit personal information and business information as part of our registration process.  This may include, for example, contact person’s name, email address, phone number, type of healthcare provider, website URL, etc. This information will be used to verify your business and for our staff to further coordinate with you to list your business profile and services on our website. Your information will not be published on the website until your business has been verified and approved by us. 

Upon approval of your business, we will contact you to collect additional information regarding your company. This information will include, but may not be limited to, mailing address, customer service’s contact details (e.g. email address, telephone number), business overview, healthcare facilities, treatments and services provided, location map, medical offers and packages, etc. This information will be published on myMedholiday.com and will be publicly viewable by all website users.

You explicitly consent to the disclosure of all relevant personal and business information we have acquired and stored to website users. You will be contacted from interested users via myMEDholiday.com’s Request for Information and/or Request for Quotation process and forms. You acknowledge that users may contact you through the email address you provided to us in relation to your facilities and services and/or your specific medical offers and packages listed on myMEDholiday.com

Other than this authorized disclosure, myMEDholilday.com will not release any personal and business information to any third parties without your prior consent, except for the purposes of validating information or unless we reasonably believe that we are required to do so by operation of law. myMEDholiday.com retains the right at all times to contact you in relation to the content and services provided through this website. We may use any information you provide to identify you as a healthcare provider, to process your registration, and to deliver relevant information about you to prospective patients and to facilitate consultations with prospective patients.  

1.3. Cookies
We also place cookie files (and/or similar technology) on your computer's hard drive to maintain the integrity of our content and to provide our users with a better website experience. A cookie file has small elements of data that a website, when visited by a user, sends to that user's browser, which in turn may store that element on the user's hard drive or memory. A cookie may contain information that allows us to track your path through our website and to determine whether you have visited us before. However, unless you register with us, it contains no personally identifiable information that would allow us to identify you. 

Cookies cannot be used to read data off of your hard drive, and cannot retrieve information from any other cookies created by other websites. We use cookies in this manner to help us understand how visitors use our site and to help us improve our site. You may refuse to accept a cookie from us by following the procedures specific to your web browser. However, you should realize that certain cookies may be necessary to provide you with certain features and customized content. Since cookies don't provide us with any information from which we can identify you, we suggest that you allow us to place a cookie file on your computer.

If you visit our website by "clicking-through" from a website operated by one of our partners, and you have registered with that partner, then certain information about you that you provided to that partner may be transmitted to us. You should review the privacy policy of the website from which you linked to our site in order to determine what information was collected and how you agreed that our partner could use that information. Regardless of what information was previously transmitted to us, however, we don't retain it unless you register with us.

A cookie file may also be placed on your hard drive by our third party advertising companies. These companies may use aggregated statistics about your visits to this and other websites in order to provide advertisements about medical and travel-related products and services that you may be interested in. myMEDholiday.com does not have access to or control over the cookies that may be placed by third party advertisers. Those advertising networks that use persistent cookies may offer you a way to opt out of advertisement targeting.

The third-party advertising companies may also employ technology that is used to measure the effectiveness of advertisements. This can be accomplished by them using a web beacon (a single-pixel GIF), which is placed on our website to collect anonymous information. They may use this anonymous information about your visits to this and other sites to provide advertisements about goods and services of potential interest to you. The information collected through this process is anonymous and does not link any online actions to an identifiable person.

2. Communication With You

We may also use your personal and business information to periodically contact you with news or important information from myMEDholiday.com.  We may provide you with additional information or invitations related to your membership or to the myMEDholiday.com community, and to request your feedback on our website. 

In addition to these periodic updates, we may email you additional materials, but only if you specifically request them. These emails might include opt-in newsletters and other materials that you proactively request from myMEDholiday.com. In addition to these communications, if you have provided an email address, we may use your personal information to send you notifications about special offers or to tell you about other opportunities available from us or our partners. You may opt-out at any time by following the opt-out instructions contained in any e-mail we send, as well as through access and update to your website subscription to not receive e-newsletters from us.

From time to time, we may request information from you through surveys. Participation in these surveys is completely voluntary and therefore you have a choice as to whether or not to provide this information. The requested information typically includes contact information (such as name and mailing address), and demographic information (such as postal code). Survey information will be used for purposes of monitoring or improving the use of and satisfaction with our website.

3. Technical and Statistical Data 

Due to the nature of the internet, we cannot guarantee the absolute protection of your personal data and therefore we are not responsible for any loss or damage resulting to you when our website is used by you. Be aware that each time you visit a website, two general levels of information about your visit can be retained. The first level comprises statistical and other analytical information collected on an aggregate and non-individual specific basis of all browsers that visit the website. The second level is any information which is personal or particular to a specific visitor who knowingly chooses to provide that information.

The statistical and analytical information provides us with a general and non-individual specific information about the number of people who visit this website; the number of people who return to the website; the web pages that they visit; where they were before they came to the website; and the page in the website from which they exited. This information helps us monitor user traffic on our website so that we can manage our website's capacity and efficiency. This type of non-personal information and data can be collected through the standard operation of internet website servers and logs as well as through cookies and other technical mechanisms.

4. Disclosure of Personal Information

myMEDholiday.com does not sell or rent any personal information to any third party, other than for the purposes as stated in this policy. We may aggregate the personal information from all of our users and provide that information in the aggregate to other parties, including advertisers, for marketing and promotional purposes. However, if we do so, that information will not be in a form that will allow any third party to identify you personally.

We may also share your personal information with third parties specifically engaged by myMEDholiday.com to provide services to myMEDholiday.com, to facilitate our services, to provide services on our behalf, to perform site-related services.  These may include, without limitation, maintenance services, database management, web analytics, and improvement of the site’s features by market research firms, marketing services providers and advertising agencies.  In these cases, we will require those parties to agree to use any personally-identifiable data solely for the purpose of providing the specified services to myMEDholiday.com and to not disclose or use it for any other purpose.

4.1 Pass Through Access
If you visit our site by linking from ("clicking through") a site operated by one of our partners, you should review the privacy policy of the website from which you reached our site to determine what information was collected and how you agreed that our partner could use that information. We may or may not retain information in that way. If we do, then we will only use it in accordance with our privacy policy, regardless of the policy of the partner site from which it came to us.

If you reach our site through one of our partners (whether or not you have registered with our partner), and you choose to register with us, we may be required to give our partner some or all of your registration information. We will only do so in accordance with this policy, but we cannot control how our partner uses that information. If you have questions about our partner's privacy policy, you should review their policy before providing information to us. Of course, you can ensure that the personal information you provide to us is not shared with our partners (except in accordance with this policy), by visiting us directly instead of clicking-through from one of our partners.

4.2 Other Dissemination
myMEDholiday.com reserves the right to disclose and/or transfer information, including any personal information you provide, to a third party in the event of any merger, acquisition, liquidation, or sale of the company and/or its assets, as well as in the unlikely event of insolvency, bankruptcy, or receivership.  Then personal information would be transferred as one of the business assets of myMEDholiday.com, a subsidiary or a line of business associated with myMEDholiday.com.

In some cases, we may choose to buy or sell assets. In these types of transactions, customer and healthcare provider information is typically one of the business assets that is transferred. We may transfer information about you if we are acquired by or merged with another company. In this event, we will notify you by email or by putting a prominent notice on our web site before information about you is transferred and could become subject to a different privacy policy.

You should also be aware that when you link to another website from this website, that myMEDholiday.com has no control whatsoever over that other website.  Accordingly, myMEDholiday.com cannot guarantee that the controller of that website will respect your privacy in the same manner as myMEDholiday.com.

5. Personal Information Access and Removal 

You have the right to access to the information that we hold about you by visiting www.myMEDholiday.com and to have any inaccuracies in your information corrected. In the event that you can’t edit the information by yourself, you may contact us to have your information edited by our authorized staff.

If at any time after giving us your information you decide that you no longer wish us to hold or use this information, or in the case that the information becomes out of date, you are free to notify us, and we will endeavor to rectify or remove the information promptly. 

We do not collect or keep your personal data unless it is necessary for the purposes(s) set out previously, nor do we keep your personal data for longer than is necessary.

6. Use of Your Personal Information by Third Parties   

Except as otherwise set out herein, this Privacy Policy only addresses the use and disclosure of information that myMEDholiday.com collects from you. We cannot guarantee and accept no liability in the event that a healthcare provider (if you are a consumer) or any other third party gives your personal data to third parties or in any way impinges upon your data protection or privacy rights.

7. Compliance with Law Enforcement

Although we make every effort to protect your privacy, we may be required by law to disclose information you have provided. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate. This may be in response to claims and legal process (including but not limited to subpoenas), to protect the property and the rights of our company or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, an illegal, unethical or legally actionable activity.

8. Disclaimer 

MYMEDHOLIDAY.COM, ITS DIRECTORS, SHAREHOLDERS, EMPLOYEES, SERVANTS AND AGENTS, AFFILIATES OR OTHER REPRESENTATIVES AND THEIR RESPECTIVE PARENT AND SUBSIDIARY COMPANIES, SHALL NOT BE LIABLE IN RESPECT OF ANY CLAIMS, EMERGENCIES, DEMANDS, CAUSES OF ACTION, DAMAGES, LOSSES, EXPENSES, INCLUDING WITHOUT LIMITATION, REASONABLE LEGAL FEES AND COSTS OF PROCEEDINGS ARISING OUT OF OR IN CONNECTION WITH THE USE AND/OR DISSEMINATION OF PERSONAL INFORMATION RELATING TO YOU IN ACCORDANCE WITH THIS PRIVACY POLICY AND YOUR CONSENTS.

9. Changes To This Privacy Policy

myMEDholiday.com reserves the right in its sole discretion to change this Privacy Policy at any time should we deem it is advisable to do so. We encourage you to periodically review this Privacy Policy for any amendments.

10. Governing Law and Jurisdiction 

This Privacy Policy is governed by the Law of Thailand and you agree to submit to the exclusive jurisdiction of the Thai courts concerning this policy.