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Laser Vision International: Advanced Surgeries, Complete Customer Satisfaction in Bangkok

Laser Vision International: Advanced Surgeries, Complete Customer Satisfaction in Bangkok

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Photo credited to Laser Vision International Lasik Center

Thailand’s got an abundance of lots of good stuff.  There’s plenty of rice to feed its people; an amazing array of fruits, flora, and fauna; seemingly endless beaches, waterfalls, and verdant national parks; and bunches of world-class LASIK clinics, especially in Bangkok, which has become something of a big, special medical tourism zone unto itself.

One of the best and longest-serving is Laser Vision International, or Laser Vision for short, a “private refractive surgery center that specializes in treatment of all refractive error problems, including near-sightedness, far-sightedness, and astigmatism.”

The clinic is run by Dr. Anun Vongthongsri, a dapper man in his late forties who was educated at arguably the top medical school in Thailand, and was the first Thai ophthalmologist to receive a clinical fellowship in Refractive Surgery at the esteemed Washington University Eye Center in St. Louis, Missouri, USA.

laser-vision-board

Photo credited to Laser Vision International Lasik Center

laser-vision-building

Photo credited to Laser Vision International Lasik Center

laser-vision---dr

Photo credited to Laser Vision International Lasik Center

Dr. Anun knows his stuff, that much was confirmed when I met him last month for a chat and a tour of Laser Vision.  The facility is located just north of downtown Bangkok and has a distinct outlook on the way to treat patients.

“Our philosophy from the very beginning, the concept, came from my mentor and it is to treat your patients like your family,” said Dr. Anun.  “Over here, my dad, my mom, all of my sisters, everyone, they’ve received the same standards as my other patients.”

So Laser Vision does things the same for strangers as they do loved ones, but one thing that they do differently from other clinics, perhaps, is try to limit the amount of patients they treat.

“If you come here, and you’re a patient, you are going to feel the warmth of our staff, we just don’t want to do so many patients at the same time,” he said.

laser-vision-staff

Photo credited to Laser Vision International Lasik Center

laser-vision-examination

Photo credited to Laser Vision International Lasik Center

With that in mind, I asked how many people Laser Vision treats per year, and what percentage are expats and medical tourists coming from overseas.  According to Dr. Anun, patients from overseas make up about 15-20% of their clientele and “overall the clinic is treating around 2,000 LASIK patients per year, which isn’t including other lens surgeries.”

That may seem like a lot, but with six highly-trained ophthalmologists, eight custom examination rooms, and two large state-of-the-art operating rooms, the volume of patients is handled comfortably and with the gentle service touch that’s typical of Thai healthcare facilities.

As for the customer satisfaction that’s so important to Dr. Anun, it comes from several different procedures.

The team performs Phakic IOL for severely near- or far-sighted patients who aren’t candidates for laser treatments, and cataract surgery which replaces age-related clouding of the eyes’ lenses with artificial implants; but the focus – no pun intended – is on eliminating the need for glasses or contacts via refractive surgeries.

These include photo refractive keratectomy (PRK), the predecessor to LASIK; near-vision LASIK for those suffering from the inability to change focus, called presbyopia; and of course the ever-popular, highly-advanced Femtosecond LASIK.

The latter is the clinic’s bread and butter, accounting for 75% of all treatments.  It is technology commonly referred to as “bladeless” LASIK and is the safest, most precise, and most up-to-date method for creating what is known as a “corneal flap” during surgery.  So is Laser Vision a state-of-the-art facility?

“I think we’re state-of-the-art because of the updated technology, sure, but also because our whole staff – doctors, nurses, customer relations – is constantly receiving education,” said Dr. Anun.  “We send them to academic seminars all the time to update their knowledge.”

Good news for the significant number of foreign patients who mostly come from Europe, America, Australia, and Singapore and are accustomed to Western standards.  And when they arrive at the clinic, they encounter a staff that’s proficient in both Thai and English, and provides language support for speakers of Chinese, Arabic, Japanese, and Burmese.

I then asked Dr. Anun why yours truly, a 42-year old American male, should choose Laser Vision for his refractive surgery needs.

“The first reason is because of our philosophy, I treat you like you’re my brother.  And secondly, we’re always updating everything here in terms of having the best technology.”

Would you be the one who performs my surgery?

“I’m still doing surgery,” he said, chuckling.  “I love it!  My staff always asks me why I’m so happy when I’m doing surgery.”

Maybe it’s because he feels like he’s helping family.

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